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Shipping policy

Free Shipping

We offer free standard shipping on all orders to the United Kingdom and United States.

Shipping Times & Dispatch

  • UK Orders: Fulfilled from our warehouse in Nottingham via tracked delivery. Orders placed before 1:00 PM GMT are dispatched within 0–1 business days. Estimated delivery time is 1–3 business days after dispatch.

  • USA Orders: Fulfilled from our warehouse in New Jersey via tracked delivery. Orders placed before 2:00 PM ESTare dispatched within 0–1 business days. Estimated delivery time is 3–7 business days after dispatch.

  • Business days are Monday to Friday, excluding public holidays.

Where We Ship

We currently ship to the United Kingdom and United States only. We do not ship to the Channel Islands, BFPO addresses, PO Boxes, US territories (including Puerto Rico, Guam, US Virgin Islands, American Samoa), APO/FPO/DPO military addresses, or freight forwarding addresses.

Duties & Taxes

  • UK: Prices are inclusive of VAT.

  • USA: Prices are displayed excluding sales tax, which is calculated and added at checkout.

Missing Parcels

If your tracking shows your order as delivered but you have not received it, please contact us at hello@wilderandmay.com within 7 days of the expected delivery date. We will investigate with the carrier and work to resolve the issue as quickly as possible.

Damaged Goods

If your order arrives damaged, please contact us at hello@wilderandmay.com within 48 hours of delivery with a photograph of the damage. We will arrange a replacement or refund at no cost to you.

Tracking & Inquiries

Once your order has been dispatched, you will receive a confirmation email with your tracking information. For any shipping queries, please contact us at hello@wilderandmay.com.